I purchased a jewelry box online , picked it up in the store in Happy Valley Oregon.Whe...

GetHuman820615's customer service issue with Sears.com from June 2018

Help with my Sears.com issue
I purchased a jewelry box online , picked it up in the store in Happy Valley Oregon.When i got home and open it , it was full of dust , misding handle , damaged, and worst of all NoT THE ONE i ordered .The box where it was packaged it was ok but the actual inside jewelry box was something about ** percent cheaper .I sent e mails, nothing back .Then i called the store .They said it will p*** the message to a manager and call me .Nobidy called me back .I can t believe hiw Sears is still in bussines with this worst customer service i ever seen .Then i ordered another jewelry box online , and i don t like this one .Took it back to the same store to return it to find out i can t , because it was a third party purchase.I m calling the BCP company just to find out the returns made thru Sears are not free??? I m extreymly mad! I need you to resolve my issue in my favor! I don t want to pay extra money to send this jewelry box back
I trust that Sears.com will make this right and come up with a resolution that is fair.
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Sears.com

Customer service issue
Reported by GetHuman820615
Jun 26th, 2018 - 2 mons ago
I have an issue with Sears.com too
Fixed
Seen by 9 customers so far
Similar issue to 51 others
0 customers following this
Items needed
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Timeline
GetHuman820615 started working on this issue
Jun 26th 12:06am
GetHuman820615 indicated the issue is not fixed yet.
Jun 26th 6:44pm
GetHuman820615 indicated the issue is not fixed yet.
Jun 29th 1:06am