I am picking up a order for delivery and customer added changes to order after it was p...

GetHuman3364485's Problem With an Order issue with Postmates.com from August 2019

Help with my Postmates.com issue
The issue in GetHuman3364485's own words
I am picking up a order for delivery and customer added changes to order after it was placed. What can I do?

GetHuman3364485 did not yet indicate what Postmates.com should do to make this right.

How GetHuman3364485 fixed the problem
It did take a little searching through the web to get a (***)***-**** to contact fleet driver support. I placed the order that i received through the fleet app. Then I messaged customer that the order was placed and read the order. The customer wanted to completely change everything about the order and I told them i would need to contact support about the issue. I hit the (?) Tab but found no option was available for live support or any help with that sort of an issue. I messaged customer explaining the difficulty I was having with contacting support. I suggested that they could cancel order and replace the order as an alternative or try to use customer support on their end and see if they had better luck. I took a snap shot of the order that I received and sent to customer. They replied "oh dang". Then recieved no response from customer about the accepting the order as is. After a while of searching I found that number and contacted support then explained the situation. Support took over and settled the situation and I was back on the road. I did save a snap shot of order and conversation between the customer and I incase this issue came back up. Thanks to support the situation got resolved and I got back to work. I have decided if I receive an order that requires me to place the order upon arrival to merchant then I will message customer and verifying the order before placing the order even though it is difficult at times contacting customers and getting a speedy reply about their orders.
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Postmates.com

Problem With an Order issue
Reported by GetHuman3364485
Aug 3rd, 2019 - 3 years ago
Fixed
GetHuman3364485 shared how to fix
Seen by 7 customers so far
Similar issue to 42511 others
0 customers following this
Items needed
Account holder name
Email address on the account
Phone number
Billing address

Timeline

GetHuman3364485 started working on this issue
Aug 3rd, 2019 11:03pm
GetHuman3364485 confirmed the issue is fixed. Hooray!
Aug 4th, 2019 8:47am

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