Cannot reach a single local public library telephone number. Tried a gazzilion times!

GetHuman-wgoebelb's Technical Support issue with Optimum from July 2020

Help with my Optimum issue
The issue in GetHuman-wgoebelb's own words
I was trying to request the loan of several library books ... Have tried numerous times to dial ***-****, the Mount Pleasant Library, and have gotten message that it is not a working number. Others reach the number without difficulty. What can we do so that we can reach this one and only unavailable number?**No code is being sent. Help!! *********
We asked a library employee face-to-face about the issue and she said they receive calls on that number all the time.
Making this single number ring and answer when we dial it.
Many months.
I have unplugged the Optimum modum a number of time and rebooted it without success.
How GetHuman-wgoebelb fixed the problem

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Optimum

Land line telephone
Technical Support issue
Reported by GetHuman-wgoebelb
Jul 10th, 2020 - 3 months ago
Fixed
Seen by 12 customers so far
Similar issue to 5037 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN

Timeline

GetHuman-wgoebelb started working on this issue
Jul 10th 7:42pm
GetHuman-wgoebelb indicated the issue is not fixed yet.
Jul 12th 5:11pm
GetHuman-wgoebelb indicated the issue is not fixed yet.
Jul 12th 5:13pm
GetHuman-wgoebelb indicated the issue is not fixed yet.
Jul 12th 5:14pm
GetHuman-wgoebelb indicated the issue is not fixed yet.
Jul 12th 5:16pm
GetHuman-wgoebelb confirmed the issue is fixed. Hooray!
Jul 17th 4:07pm