I have been a customer for years (over ** yrs) My bill keeps going up I was given a "s...

GetHuman4840904's Dispute a Charge issue with Optimum from May 2020

Help with my Optimum issue
First: share to improve GetHuman4840904's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4840904 may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4840904's own words
I have been a customer for years (over ** yrs) My bill keeps going up I was given a "special deal" the price went down to $***.** FROM $***.** that lasted * months AND I paid the $***.** on ******** THEN on ******** i PAID ANOTHER payment foe $***.**. On ******* paid $***.** on ******* paid $**.** ******* paid $***.** had an additional charge of $**.** paid, ******* paid $***.** ANOTHER CHARGE of $**.** PAID. On ******* payment for $***.** SENT. My next payment of $***.** is scheduled for disbursement on *******. I RECEIVED A BILL for$***.**. WHAT IN THE WORLD IS GOING ON AT OPTIMUM?? I TRULY CNNOT AFFORD THIS MONTHLY BILL SO I'M THINKIG OF GOING SATELLITE SINCE YOU ARE A MONOPOLY IN THIS AREA WHICH IS AGAINST THE LAW FOR MONOPOLIES. I EXPECT & DEMAND A COMPLETE INVESTIGATION OF THESE OVERCHARGES. What happened tp my "discount" ALTICE-OPTIMUM is taking advantage of their customers since they are the ONLY cable company in town. Service is lousy, forget about customer service it's non existent, all robotics and the price KEEPS GOING UP. Internet service is as slow as a snail. I'm PAYING MORE for LESS. I've had ENOUGH!!!!!

GetHuman4840904 did not yet indicate what Optimum should do to make this right.

How GetHuman4840904 fixed the problem

We are waiting for GetHuman4840904 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Optimum's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Optimum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Optimum

Dispute a Charge issue
Reported by GetHuman4840904
May 19th, 2020 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 4198 others
0 customers following this

Timeline

GetHuman4840904 started working on this issue
May 19th, 2020 12:22pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers