HI there, I am trying to reach optimum because it appears they added several unwanted c...
GetHuman4804629's Dispute a Charge issue with Optimum from May 2020
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Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4804629's own words
HI there, I am trying to reach optimum because it appears they added several unwanted charges to my account. The total monthly amount of the bill is higher than what I was told, plus there are * charges on top of it: Altice Gateway Network for $** (higher than the normal **$ rental so not that) and something called Optimum *** Addon for $** which I did not add on. Quite a lot of expensive extra unwanted charges, and I have been on the phone waiting for customer service *** hour so far.
GetHuman4804629 did not yet indicate what Optimum should do to make this right.
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