Please send technician to fix phone

GetHuman1916460's customer service issue with Optimum from January 2019

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The issue in GetHuman1916460's own words
Beg optimum to send technician to fix phone in a ** years-old couple's home ... My in-laws, who are ** years old and live in assisted living, had their phone and wifi out for days. We do not live with them and tried to call for them multiple times. Each time we had to waited a long time to even get to a point that someone will have to call back in *-* hours. We had no choice but leave and wait for the call back. we were able to speak with customer service and did the resetting a few times (over a couple days) but they still would not send a technician over. It is dangerous to let the **-year old couples live without a phone in case of emergency. Please send someone to fix their phone IMMEDIATELY!
this is dangerous to let them go without a phone
FIx the phone
Yes - tried to reset equipment multiple times already
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phone and wifi
Customer service issue
Reported by GetHuman1916460
Jan 7th, 2019 - a mon ago
I have an issue with Optimum too
Not resolved
Seen by 7 customers so far
Similar issue to 3851 others
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GetHuman1916460 started working on this issue
Jan 7th 7:11pm