I cannot get a person in Billing to dispute my erroneous bill!*I have been a customer f...

GetHuman-regenada's customer service issue with Optimum from November 2018

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The issue in GetHuman-regenada's own words
I cannot get a person in Billing to dispute my erroneous bill!*I have been a customer for ** years and never was disconnected!! I have paid you for ** years now!*But when you're charging me such a high amount for no reason I am not paying it!*I know I'm only one customer but you've gotten my money for ** years with never a disconnection because of lack of payment!*I'm not only reporting you to the FTC, but will be going to FiOS..
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Optimum

Customer service issue
Reported by GetHuman-regenada
Nov 24th, 2018 - 10 mons ago
I have an issue with Optimum too
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Seen by 3 customers so far
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Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman-regenada started working on this issue
Nov 24th, 2018 12:16am
GetHuman-regenada indicated the issue is not fixed yet.
Nov 26th, 2018 2:25pm