My bill went from $***.** to $***.**. No explanation. I want to discuss my service as...

GetHuman-jeweljan's customer service issue with Optimum from June 2018

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Help with my Optimum issue
Before contacting them, items GetHuman-jeweljan may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
GetHuman-jeweljan's next move: have a Optimum rep call.
Always use the GetHuman Phone tocall Optimum. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
If you are looking to set up service just call in and you can get it done quickly it is usually the first option in calling in. You can also get a better deal by going into a store.
The issue and preferred resolution, in GetHuman-jeweljan's own words:
My bill went from $***.** to $***.**. No explanation. I want to discuss my service as it is way too expensive for what I am receiving. I would like to speak to someone if this is not possible perhaps I should try Verizon.
I trust that Optimum will make this right and come up with a resolution that is fair.
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Optimum

Customer service issue
Reported by GetHuman-jeweljan
Jun 7th, 2018 - 14d ago
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Seen by 4 customers so far
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Timeline
GetHuman-jeweljan started working on this issue
Jun 7th 2:55pm