poor and rude cutomer service - get information on ALTICE * - i want to upgrade but i g...

GetHuman-aernst's complaint issue with Optimum from April 2018

Help with my Optimum issue
The issue in GetHuman-aernst's own words
get information on ALTICE * ... poor and rude cutomer service
i want to upgrade but i get told only can say what is allowed
manager with right answers not scripted
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altice *
complaint issue
Reported by GetHuman-aernst
Apr 17th, 2018 - 7 mons ago
I have an issue with Optimum too
Not resolved
Seen by 5 customers so far
Similar issue to 2974 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
Last 4 of SSN
GetHuman-aernst started working on this issue
Apr 17th 7:36pm
GetHuman-aernst indicated the issue is not fixed yet.
Apr 17th 8:42pm