I received an email telling me that I have been issued a health safety violation, but t...

GetHuman5206429's customer service issue with Lyft from August 2020

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The issue in GetHuman5206429's own words
I received an email telling me that I have been issued a health safety violation, but there's no indication of what I'm being accused of. Since I wore a mask and went nowhere near the front seat (the two things listed as potential problems), I'm very confused. I assume that this violation goes on my rider record, so I'd very much like to know what the supposed problem was and to potentially dispute it. There's no way to query a violation against me on their app or site, only to report a violation from a driver. I also don't even know which ride I supposedly did this during, because I took two rides today!**Please help!

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Customer service issue
Reported by GetHuman5206429
Aug 28th, 2020 - 8 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 7780 others
0 customers following this


GetHuman5206429 started working on this issue
Aug 28th, 2020 1:56am
GetHuman5206429 indicated the issue is not fixed yet.
Aug 28th, 2020 3:11pm

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