I had pre-ordered a car for pick up last evening at *:**. Lyft confirmed the order and...

GetHuman-samhagle's customer service issue with Lyft from March 2019

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The issue in GetHuman-samhagle's own words
I had pre-ordered a car for pick up last evening at *:**. Lyft confirmed the order and a car was supposedly on its way to us around that time. At *:** the app said it was still a few minutes away. When the app showed it was a minute a way we were informed that the driver had cancelled. We were sent a message that you were looking for another car. That car was just finishing a ride and would pick us up in * minutes. However, after * minutes the car was still * minutes away and we were now very ate for were we had to be. I thus cancelled the car and took a cab. You are charging me for the cancellation. If you insist on that charge you can be sure I will never use Lyft again.
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Customer service issue
Reported by GetHuman-samhagle
Mar 12th, 2019 - 5 mons ago
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GetHuman-samhagle started working on this issue
Mar 12th 2:00pm
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Mar 12th 2:02pm