My purse was stolen on Oct *,****. Phone had Lyft billing info stored on phone so that...

GetHuman1323142's customer service issue with Lyft from October 2018

Help with my Lyft issue
The issue in GetHuman1323142's own words
My purse was stolen on Oct *,****. Phone had Lyft billing info stored on phone so that"I" could call for a ride quickly. Evidently the thief used this feature to book a ride -- even though the bank account was closed. Theif got a ride. Driver got screwed.
GetHuman1323142 did not yet indicate what Lyft should do to make this right.
I have an issue with Lyft too
How GetHuman1323142 fixed the problem
My purse and phone were stolen on a Thursday afternoon, Horrible experience. I got to the bank two hours later, but my checking account (debit card) was wiped out. Account was closed. Three days later someone used my Uber app to call a ride. My account was charged but rejected. I don't know if the thief got a free ride or not but I was not charged. All automatic, I did nothing in the process. Hope the driver got paid.
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Lyft

Customer service issue
Reported by GetHuman1323142
Oct 12th, 2018 - a mon ago
I have an issue with Lyft too
Fixed
GetHuman1323142 shared how to fix
Seen by 3 customers so far
Similar issue to 26009 others
0 customers following this
Items needed
Account holder name
Email address on account
Phone number on account
Date of birth
Timeline
GetHuman1323142 started working on this issue
Oct 12th 1:31am
GetHuman1323142 confirmed the issue is fixed. Hooray!
Oct 13th 2:32pm