I was trying to go from *** W Nelson*To **** N Ashland ave in Chicago. The map showed p...

GetHuman1173381's customer service issue with Lyft from September 2018

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The issue in GetHuman1173381's own words
I was trying to go from *** W Nelson*To **** N Ashland ave in Chicago. The map showed pick up and delivery at same address **** N Ashland. I kept trying to change pick up but app wold not let me. I called driver to tell him I wasn't home and tell him where I was charged a $* cancelation fee. The program never should havery allowed the same address for pick up and drop off. I very much would like to get a refund of $*.*Please respond. I am almost ** and would like to continue using lyft but not if a glitch like this happens.
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Customer service issue
Reported by GetHuman1173381
Sep 20th, 2018 - 6 mons ago
I have an issue with Lyft too
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Seen by 2 customers so far
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GetHuman1173381 started working on this issue
Sep 20th, 2018 10:21pm