I enrolled into the flat rate program. I then had several **% off rides available that...

GetHuman-keilanla's customer service issue with Lyft from August 2018

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The issue in GetHuman-keilanla's own words
I enrolled into the flat rate program. I then had several **% off rides available that I was unable to use do to my flat rate. I canceled the flat rate because it was less cost efficient than my **% promos. However every ride I have taken on that route since my cancellation has still been charging me that flat rate price that I aleady cancelled. I need to be reimbursed or have some free rides or credits for what the difference is supposed to be. I've even called a LYFT number (which is no longer working) that confirmed my flat rate cancellation. But im still getting overcharged despite having **% promos.
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Customer service issue
Reported by GetHuman-keilanla
Aug 26th, 2018 - 4 mons ago
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Aug 26th 3:02am
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Aug 26th 3:07am