We were getting my mom signed up for Lyft. I was showing her how to request a ride on h...

GetHuman-annwashb's customer service issue with Lyft from August 2018

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The issue in GetHuman-annwashb's own words
We were getting my mom signed up for Lyft. I was showing her how to request a ride on her laptop because we didn’t have a smartphone. The laptop said, “Cannot complete this action due to poor connectivity.” Therefore we logged off. When we walked outside ** minutes later, there was a driver waiting for us and we had to send him on his way and my mom was charged $*.**. We request you refund that charge to her credit card. We went and bought her a smartphone and downloaded the app, so that won’t happen again. Her name is Janice Bagley and her address is ***** Carabella in Mission Viejo, California.
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Customer service issue
Reported by GetHuman-annwashb
Aug 25th, 2018 - 4 mons ago
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GetHuman-annwashb started working on this issue
Aug 25th 7:10pm