Lyft Customer FAQ

Yes, you can schedule a Lyft ride in advance. To do so, open the Lyft app, enter your destination, then tap 'Schedule.' Choose the date and time of your pickup (which can be up to 7 days in advance), and confirm your pickup and drop-off location. Make sure to select a scheduled pickup time that allows enough time to get to your destination, such as the Reno Airport. Please note that all rides are subject to the availability of drivers in your area at the time of your scheduled pickup.

Lyft services are available in many locations across the United States, but we cannot confirm service availability for specific locations like Columbia Springs, MT at this time. The availability of Lyft rides can vary due to numerous factors. The best way to check if Lyft service is available in your current location is by using the Lyft app. Just input your pick-up location and desired destination; if you are able to see Lyft drivers in your area and book a ride, then Lyft service is available.

To remove a credit card from your Lyft account, open the app and select the menu icon in the top left. Choose 'Payment' from the options presented. This will take you to a screen showing all your added payment methods. Locate the credit card you want to remove and select it. Once you're in the card's details page, look for a 'Remove' or 'Delete' option. If you don't see this option, it could be because it's your only payment method. Lyft requires at least one payment method on file, so you'd need to add a new method before removing the old one.

Yes, you can start driving for Lyft in Maryland even with a Virginia driver's license. You must, however, prove that you have been a Maryland resident for at least a year. The vehicle you drive also needs to be registered in Maryland, but it does not have to be registered in your name. Be aware that you will need to meet Lyft’s vehicle age and other requirements and pass a background check, too.

If you've been double charged for a single Lyft ride, it might be a temporary authorization hold, not an actual charge. These holds are released within a few business days. If after a few days, the double charge is still there, please review your ride receipts to make sure you weren't charged for two separate rides. If you believe that the double charge is genuinely an error, the most efficient way to handle this is by using the 'Ride History' section in your Lyft app. Locate the ride in question and then select the 'Get Help' option at the bottom. Here you can provide details about your issue and Lyft's customer service team will get back to you to resolve the matter.