On ******* I was charged no-show fee in error. This stemmed from an App issue which sho...

GetHuman-milliett's customer service issue with Lyft from June 2018

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Help with my Lyft issue
Before contacting them, items GetHuman-milliett may need:
Account holder name, Email address on account, Phone number on account, and Date of birth
GetHuman-milliett's next move: go to the Lyft help center.
Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-milliett will want to follow the link below to head to their help center. We will check on GetHuman-milliett later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-milliett's own words:
On ******* I was charged no-show fee in error. This stemmed from an App issue which showed me in the wrong location. I contacted the driver to confirm my location. According to the driver the App showed me at **th & Market instead of Amtrak’s ** Street Station. He agreed to come to my location. However when I tried to call him again, his contact information was no longer available. Moreover he never tried to contact me. My initial ride request reappeared on my phone so I made another request. The second request was successful. Eventhough I receive a credit, this does not address how Lyft will address this App problem and the inconvenience to customers.
I trust that Lyft will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-milliett
Jun 25th, 2018 - 2 mons ago
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Seen by 2 customers so far
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GetHuman-milliett started working on this issue
Jun 25th 4:17pm