I asked the driver to cancel this ride because he apparently could not find the back en...

GetHuman-lisamail's customer service issue with Lyft from June 2018

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The issue in GetHuman-lisamail's own words
I asked the driver to cancel this ride because he apparently could not find the back entrance. Now I will say that the house I was staying at was a maze so I can understand the trouble. I understand if I ask him to cancel I am charged $*. That's fine, I just do not want to be charged for the entire ride.
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Lyft

Customer service issue
Reported by GetHuman-lisamail
Jun 25th, 2018 - 6 mons ago
I have an issue with Lyft too
Fixed
Seen by 1 customer so far
Similar issue to 7914 others
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Items needed
Account holder name
Email address on account
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Date of birth
Timeline
GetHuman-lisamail started working on this issue
Jun 25th 12:22pm
GetHuman-lisamail indicated the issue is not fixed yet.
Jun 25th 12:22pm