Promo I received in email not showing on account

GetHuman-mattydsa's customer service issue with Lyft from June 2018

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The issue in GetHuman-mattydsa's own words
Receive my **% off left ride promo ... I received an email saying that I will receive **% off all rides until June **th. I do not see any active promos on my account. I took a lyft yesterday and I cannot see if I received a discount.
It has happened before, and it is misleading.
Actually giving me the discount on my rides until June **th.
I have been a rider with left since October **** and am a * star rated customer.
Customer Help on Lyft.com. I cannot call or talk to a human and that is frustrating.
I have an issue with Lyft too
How GetHuman-mattydsa fixed the problem
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Lyft

Lyft
Customer service issue
Reported by GetHuman-mattydsa
Jun 9th, 2018 - a yr ago
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Seen by 10 customers so far
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Items needed
Account holder name
Email address on account
Phone number on account
Date of birth
Timeline
GetHuman-mattydsa started working on this issue
Jun 9th, 2018 6:33pm
GetHuman-mattydsa indicated the issue is not fixed yet.
Jun 10th, 2018 1:09am
GetHuman-mattydsa indicated the issue is not fixed yet.
Jun 10th, 2018 1:13am