As soon as Lyft approved me to drive I went online and I received a fare within minutes...

GetHuman750381's customer service issue with Lyft from June 2018

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Help with my Lyft issue
Before contacting them, items GetHuman750381 may need:
Account holder name, Email address on account, Phone number on account, and Date of birth
GetHuman750381's next move: go to the Lyft help center.
Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman750381 will want to follow the link below to head to their help center. We will check on GetHuman750381 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman750381's own words:
As soon as Lyft approved me to drive I went online and I received a fare within minutes. Great!! But it never routes me and I can't get in touch with my customer because the ap froze and the rider ended up cancellating the ride. It wasn't my fault but I did try and get to the pick up spot and didn't get a cancellation fee. I couldn't contact anyone because of the ap freezing up and no one contacted me.
I trust that Lyft will make this right and come up with a resolution that is fair.
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Lyft

Customer service issue
Reported by GetHuman750381
Jun 4th, 2018 - 2 mons ago
I have an issue with Lyft too
Not resolved
Seen by 3 customers so far
Similar issue to 256 others
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Timeline
GetHuman750381 started working on this issue
Jun 4th 10:39pm