Last evening, around **pm, I requested a Lyft to pick me up from Empanada Mama (or **nd...

GetHuman-onaneyo's customer service issue with Lyft from May 2018

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The issue in GetHuman-onaneyo's own words
Last evening, around **pm, I requested a Lyft to pick me up from Empanada Mama (or **nd Street between *th & *th). My destination, where I was dropped off about ** minutes later, was my home at **** Broadway in West New York. Your driver never ended the trip so I was charged for his return trip back to NYC. My fare should've been been around $** but I was charged almost $**. I've filed a complaint via the app and was told I would hear back within within a day or so. It's been ** hours and this irritating situation has not been resolved. My account email address is *****@***.com. Can this issue please be escalated? It is an egregious abuse of my account.
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Customer service issue
Reported by GetHuman-onaneyo
May 24th, 2018 - 6 mons ago
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Items needed
Account holder name
Email address on account
Phone number on account
Date of birth
Timeline
GetHuman-onaneyo started working on this issue
May 24th 3:31am