Cancellation fee is wrong

GetHuman745348's customer service issue with Lyft from June 2018

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Help with my Lyft issue
Before contacting them, items GetHuman745348 may need:
Account holder name, Email address on account, Phone number on account, and Date of birth
GetHuman745348's next move: go to the Lyft help center.
Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman745348 will want to follow the link below to head to their help center. We will check on GetHuman745348 later to make sure it's all set or try to help escalate.
Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue and preferred resolution, in GetHuman745348's own words:
The problem I ran into: Cancellation fee is wrong
I trust that Lyft will make this right and come up with a resolution that is fair.
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Lyft

Customer service issue
Reported by GetHuman745348
Jun 3rd, 2018 - 19d ago
I have an issue with Lyft too
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Seen by 1 customer so far
Similar issue to 495 others
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Timeline
GetHuman745348 started working on this issue
Jun 3rd 4:49pm