This is an on going problem I live in an apt complex and Everytime I get a this driver...

GetHuman637372's customer service issue with Lyft from April 2018

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Help with my Lyft issue
Before contacting them, items GetHuman637372 may need:
Account holder name, Email address on account, Phone number on account, and Date of birth
GetHuman637372's next move: go to the Lyft help center.
Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman637372 will want to follow the link below to head to their help center. We will check on GetHuman637372 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman637372's own words:
This is an on going problem I live in an apt complex and Everytime I get a this driver Jason he never answers his phone when it says he is here I call him repeatedly and he never answers im starting to belive he just comes and let's the time run out and just collects the cancellation fee now I missed my train this has to STOP!!!
I trust that Lyft will make this right and come up with a resolution that is fair.
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Lyft

Customer service issue
Reported by GetHuman637372
Apr 28th, 2018 - 3 mons ago
I have an issue with Lyft too
Not resolved
Seen by 2 customers so far
Similar issue to 12091 others
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Timeline
GetHuman637372 started working on this issue
Apr 28th 2:29pm