I cancel my ride and my refund not in my account??

GetHuman-vielened's Billing Issue with Lyft from April 2018

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Help with my Lyft issue
Before contacting them, items GetHuman-vielened may need:
Account holder name, Email address on account, Phone number on account, and Date of birth
GetHuman-vielened's next move: go to the Lyft help center.
Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-vielened will want to follow the link below to head to their help center. We will check on GetHuman-vielened later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-vielened's own words:
The problem I ran into: I cancel my ride and my refund not in my account??
I trust that Lyft will make this right and come up with a resolution that is fair.
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Lyft

Billing Issue
Reported by GetHuman-vielened
Apr 26th, 2018 - 3 mons ago
I have an issue with Lyft too
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Seen by 5 customers so far
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Timeline
GetHuman-vielened started working on this issue
Apr 26th 1:01pm