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Instagram Customer FAQ

Top Answers & How-to Guides

What is Instagram's Phone Number?

The question we are asked most often is about how to talk to Instagram customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Create a Business Page on Instagram?

If you own a business or run a business' social media efforts, you should consider creating an Instagram business page. You can easily...

What Do I Do If I Can't Follow Anyone on Instagram?

Instagram has developed a sophisticated algorithm that limits your likes, comments, and individuals you can follow. The ban is common...
Ask any question you have about Instagram customer service, get an answer now.

Recent Instagram Customer Questions

How do I recover an account that has been phished?

To recover an account that has been phished, go to the Instagram login page and click on "Forgot password?" Follow the prompts to enter your username, email, or phone number associated with your account. If you still have trouble accessing your account, follow the on-screen instructions to secure your account and reset your password. It’s essential to use a strong password and enable two-factor authentication to help protect your account in the future.
Asked Oct 25, 2024 2:01 PM

I want delete my old Instagram

To delete your old Instagram account, go to the Instagram website using a browser. Log in to your account and visit the "Delete Your Account" page. You’ll be prompted to choose a reason for leaving and will need to enter your password. Once completed, your account will be deleted permanently after a set period. Make sure to download your data if you wish to keep any of your posts or information before you proceed.
Asked Oct 21, 2024 10:48 AM

My account got mistakenly disabled what to do now i have appealed for it also

If your Instagram account has been mistakenly disabled and you've already submitted an appeal, it’s important to wait for Instagram to review your appeal. This process can take some time. Be sure to check the email associated with your account for any updates from Instagram regarding your appeal. If you receive a response, follow any instructions provided. In some cases, the decision may be final, but it’s worth waiting to hear back after your appeal submission.
Asked Oct 20, 2024 3:13 PM

hello, someone hacked my Instagram account last night. They changed my email with their email and activated the two factor authentication so now I can't login anymore. Do you have a solution ? Thank you

To recover your hacked Instagram account, go to the login screen and select “Forgot password?” Follow the prompts to reset your password using your original email or phone number. If the hacker has changed your login information, choose “Need more help?” to access account recovery options. You might need to verify your identity by providing information about your account or previous posts. If you can’t regain access, follow the instructions provided on the recovery page for further assistance.
Asked Oct 18, 2024 4:13 AM

No account is using the name I want to change to but instagram says it’s unavailable

If Instagram indicates that a username is unavailable, it may be due to several reasons like the username being inactive or previously associated with another account. Additionally, Instagram may restrict certain usernames for various reasons, including trademark issues. Try ensuring your desired username complies with Instagram's guidelines and consider adding variations to make it unique.
Asked Oct 13, 2024 2:59 PM

Help me with my Instagram customer service issue

Reporting and Blocking

How Do I Report a User Bullying or Harassing Me on Instagram?

Instagram is one social media platform that utilizes tools and gives users more control in protecting their accounts from online bullies....

How Do I Block a User on Instagram?

If you want to limit the contact a person can have with you on Instagram, you can choose to block their account. There are three ways...

How do I report a problem on Instagram?

Instagram users may encounter problems while using the platform. To report an issue or seek assistance, follow these steps: Visit Instagram.com,...

Account Management

How Do I Create a Business Page on Instagram?

If you own a business or run a business' social media efforts, you should consider creating an Instagram business page. You can easily...

What Do I Do If I Can't Follow Anyone on Instagram?

Instagram has developed a sophisticated algorithm that limits your likes, comments, and individuals you can follow. The ban is common...

How do I recover my Instagram account?

If you are locked out of your Instagram account, or even if you account has been disabled, we can help you get it back. Here's everything...

What do I do if my Instagram account was hacked?

If your Instagram account is hacked, follow these steps promptly to recover and secure it. Visit Instagram’s website, enter your account...

What Do I Do If I Can T Follow Anyone on Instagram?

Instagram is a fun way to keep in touch with family, friends and celebrities, but it can be frustrating to find out you can't follow...

Photo-related Concerns

How Do I Get a Photo of Me Taken Off of Instagram?

If you've found a picture of yourself on Instagram and want it taken down, you can use Instagram's report form to have an investigation...

Why did my Instagram photo disappear?

Instagram users can temporarily deactivate their profiles, causing photos and likes to disappear. To retrieve lost pictures, open the...

Password Issues

What Can I Do If I Cant Receive a Password Reset Email or Text on Instagram?

Never receiving your password reset is never convenient but you do have the options to either troubleshoot it yourself or with Instagram,...

How Can I Get into My Instagram If I Forgot My Password and Email?

This article discusses the various methods for regaining access to your Instagram account after you have lost it. Detailed instructions...

How Do I Delete an Instagram Account Without My Password?

To permanently delete your Instagram account, log in with your credentials, go to Account Ownership and Control, tap Deactivation or...
We look to the Instagram issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Instagram issues reported to GetHuman
FAQ Table of Contents

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