Instagram Customer Service

Phone Number & Contact Information

650-543-4800
Customer Service·No access to a live rep
Q:How do I get a live human at Instagram?
A:You cannot speak to real human being at this phone number. It's an automated system, but you can contact them through their website.
https://help.instagram.com/
Unfortunately, the way to contact Instagram starts with sifting through their website help and support articles. With luck, you can find a way to submit a form about your issue and then start emailing with them. The full list of ways to contact customer service is below, and the Editor also left some notes that might be helpful.
Q:Does Instagram offer 24 hour customer service?
A:Not at this phone number. Below are other customer service channels and hours. Meanwhile, we can help you find information and answers to your specific problem:

How to contact Instagram Customer Service

There are of course other ways to contact Instagram customer service besides the phone. Below we list them by medium, from most to least popular.
Instagram's website
https://help.instagram.com/ - Customer Service
Online customer service Help Center
As a last, sometimes only, resort- Instagram customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

Can I get through to a real live person at this number?

Even though this Instagram number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.
Here is how our research team describes the way the Instagram phone system greets you: For support or questions about any Meda product, visit our website at meda.com. We do not offer phone support at this time.

My Experience Calling 650-543-4800

Aug 21, 2023

There are a dozen reasons why people may need to call Instagram, but all of them will mostly be met with the same scenario: the ability to talk to anyone. When you call this phone number to talk to Instagram, you reach Meta, which is the company that oversees Instagram and Facebook. This is extremely frustrating because there are a lot of different reasons why people could need help with Instagram, and it would be nice to talk to a live person instead of a chatbot when you have a real question. 

In my case, I needed help getting back into my Instagram account. I was locked out on my new phone and wanted to reset my password, but it would only send the verification to the old phone that I originally used to set up my account. The problem is that my old phone was lost, and I had a replacement phone. Therefore, completing the dual-factor identification request was impossible; I was just stuck in a vicious circle. This is the type of situation where it seems smart to talk to a person, but that didn't seem to be an option. 

When you call this number, it immediately tells you that you have reached Meta, but for any support with any of their products, visit meta.com/help. They also tell you that there is no telephone support and there is no live customer support. That was not useful, so I went online and looked for another phone number that I could use to call Instagram. 

The only phone number I could find was 650-308-7300. It led to the exact same support line, and I received the same recorded message: I had reached Meta, but they do not have live customer support at this time. 

While searching for a phone number, I read a hack that explained that if you shake your phone while using Instagram, you can report a bug. However, this also did not work for me. One, I cannot log into Instagram, so this hack is a bit irrelevant to my problem. Second, even once you report the bug, it does not connect you to a live person. That leaves the forums as the only place I can turn to for help, but as noted, I have not had any success there yet. Until I can find a new number to try, it looks like I am out of luck. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Conclusion and closing notes

This is Instagram's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Instagram agent. This phone number is Instagram's best phone number because 141,978 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Instagram customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 650-543-4800 for, including Hacked or Disabled Accounts, Delete Account, Recover Account, Report a Problem, Something Missing on Account and other customer support issues. The Instagram call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Instagram has 1 phone number. It's not always clear what is the best way to talk to Instagram representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Instagram. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Instagram. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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