How do I report a problem on Instagram?

If you noticed that something isn't quite right on Instagram, it's best that you let them know. Here are the best ways to report a problem on Instagram.

Jeff Whelpley is the editor / author responsible for this content.
Jan 5, 2021

Instagram is a popular platform for sharing pictures and connecting with the rest of the world. It provides you with excellent user experience and you can enjoy large amounts of traffic every day. Instagram has a lot of functions so it is no surprise that lots of things could go wrong. If you experience problems with your Instagram account, you can always report them to Instagram. The following tips may help you get help with your Instagram account.

Reporting Your Problem to Instagram

Before you reach out to Instagram, you must ensure that your account is not broken. A problem with your account could be from your end. There are a few ways to solve problems that could be coming from your end. Consider the following actions;

  1. Restart your device and try to log into your account again
  2. Ask your friends if they are also going through the same problem
  3. If you are using an app, consider switching to the browser. If you are using a browser, switch to the app.
  4. Delete the app and reinstall it in your device.

Reporting the Problem

If you are sure that the problem is not on your end, contact Instagram for help. All your websites will always provide you with a way to reach the technical team. If you are unable to find help, consider using a different browser. If you are using the app version, follow these steps to report a problem.

  1. Open the app and go to your profile
  2. Click on the three horizontal dots on the top right corner.
  3. Scroll until you get to the 'Support' section
  4. Click on the option 'Report a problem.' You may receive an option to 'Send Feedback' or 'Report a problem.' Click on the option 'Report a Problem' again
  5. Explain your problem in as much detail as possible. If the technical team does not have all the relevant information, they may not be able to provide you with the help you need.

It is possible to report your program with Instagram even if you are using browser. When you open Instagram, you should see the 'Support' button at the bottom of the page.

Another way to contact Instagram for help is by reaching out to their support team on social media platforms or email. If you are unable to reach them on one platform, you can always try another one. Even when Instagram is down, you can reach the support team for help.

Reporting Other Problems

If you have other problems, you can report them depending on the nature of the problem. Instagram will require you to answer a few questions on the fill out forms. Fill in the forms with as much detail as you can. Keep your answers brief but detailed. If you are reporting violations of Instagram's policies, specify the exact policies. The following are some of the issues you may report.

Hacked Accounts

If your account has been hacked, you can report to Instagram by clicking on the option 'Hacked Account.'

Underage Children

If you want to report underage children using Instagram, click on the option 'How do I report' and then fill out the provided form.

Other problems that you may report include; impersonation accounts, self-injury, hate accounts, and exploitation.

Once you have reported a problem, you need to wait for it to be resolved. Even if you do not get feedback from Instagram, they will take your complaints into consideration. If you do not have your problem resolved in seven days, you can report it again. You can report the problem as often as you like until you get a solution.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I report a problem on Instagram?

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GetHuman has been working for over 10 years on sourcing information about big organizations like Instagram in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I report a problem on Instagram? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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