The following are issues that customers reported to GetHuman about Instagram customer service, archive #402. It includes a selection of 16 issue(s) reported November 21, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Sir/Ma'am,
I am extremely upset that I have been unable to access my Instagram account for over two months. I lost my phone and upon getting a new one, I attempted to log in but was prompted to enter an authentication code. I followed the steps to obtain a backup code, including taking a verification selfie, but have not received any response from Instagram via email. Despite having all the necessary access to my account, I am still unable to open it.
I kindly request that you assist me in recovering my account or sending the backup code to my Gmail address. Please find the details below:
Email: [redacted]
Instagram User ID: Jalilshaiikh
Phone Number: +[redacted]96
Followers: 72.6k
Reported by GetHuman-jalilsha on Tuesday, November 21, 2023 6:07 AM
Hello, I am the owner of the account @aziza.bosski. It got blocked, even though I did not violate any community rules. I respect Instagram's guidelines and have invested a lot of time and effort into my account. I kindly request the account to be reinstated. I have the password and backup codes to confirm my identity. I follow the rules and use my account for positive purposes, such as sharing travel tips, promoting societal giving, healthy living, and supporting the United States of America. I acknowledge any past mistakes and assure adherence to the rules. I seek a chance to rectify the situation. I trust that Instagram, as a platform that values its users, will handle this matter appropriately. Thank you for your help.
Reported by GetHuman-missmow on Friday, November 24, 2023 10:06 AM
Dear support team, I am the owner of the Instagram account @aziza.bosski, and it has been unexpectedly blocked. I assure you that I have not violated any community guidelines and I value the rules set by Instagram. This account is significant to me, and I have all necessary details like passwords and backup codes to prove my ownership. The account is dedicated to positive content about travel, social contributions, healthy living, and supporting the United States. I acknowledge any past errors but believe I deserve a chance to rectify them. I cannot access the usual appeal form due to the block, so I hope you can assist me in resolving this issue swiftly. I am willing to provide any information required to verify my identity and regain access to my beloved account. Your prompt assistance in unblocking my account would be greatly appreciated.
Reported by GetHuman8706090 on Friday, November 24, 2023 1:34 PM
Hello, I wanted to reach out regarding my Instagram account under the handle @catbymills. I recently found out that my account has been blocked, and it has left me quite puzzled. I suspect it may be due to my admiration for a certain celebrity, which led me to post pictures. I want to clarify that my intention was never to impersonate anyone. I understand if my approach was misguided, and I apologize for any confusion. Rest assured, I have learned from this experience and will refrain from such posts. My account means a lot to me, especially due to its personal significance, and I kindly request your assistance in reinstating it. Your help in resolving this matter would be greatly appreciated. Thank you for your attention to this issue. Warm regards.
Reported by GetHuman8709543 on Monday, December 11, 2023 1:05 AM
I am still waiting for a solution regarding my Instagram account "@baten_dil_ki_up65" as the issue with Hindi songs persists. Despite my numerous complaints over the last two months, the problem remains unresolved. Only a few English songs are available, and the displayed names do not match the songs. I am frustrated with repeating the same issue without any resolution. Please, address this matter promptly as I have yet to hear from anyone at Instagram regarding this ongoing problem. Thank you.
Reported by GetHuman8709740 on Tuesday, December 12, 2023 3:54 AM
Hello everyone. I'm Nargis T., a user of Instagram for 10 years. I encountered some technical difficulties with my account and it got blocked due to a comment that was not offensive. I'm just a regular user and I kindly request the unblocking of my Instagram account "nargistoshova" so I can resume using it. I will make sure to be more cautious in the future and adhere to all guidelines. Thank you in advance for your understanding and support.
Reported by GetHuman-nargist on Thursday, December 14, 2023 7:21 AM
I am having an issue with multiple unknown individuals logging into my account without permission. I would like to delete and lock my account. The account name is 2takt_elias02 and the password is [redacted]7. Is it possible to have the account blocked and deleted? The unknown individuals are also changing my username, removing my content, and constantly changing my profile picture. Thank you if you can take action on this.
Reported by GetHuman8712294 on Wednesday, January 3, 2024 4:58 PM
Hello, I go by the username @zarshis_collection, using the same email for this account. I need urgent help with my Instagram account as I'm unable to log in due to various issues.
The system asks for verification codes from a phone number and an email that does not belong to me when I try to log in. Additionally, alternative methods like sending a video selfie are not practical for my business account.
Changing the password is possible, but the login links sent to the email I am contacting you with are not functional, which is blocking my access to the account.
As this situation is crucial and affecting both my personal and professional tasks, I'm requesting your immediate assistance to resolve this login problem. Your prompt attention to this matter is greatly appreciated.
Best regards,
Fatima S.
Reported by GetHuman8712487 on Friday, January 5, 2024 2:32 PM
Hello Instagram Team,
Our Instagram account has been banned. We feel there has been a misunderstanding in the Instagram system, as we have consistently followed and respected all of Instagram's terms and conditions. Our presence on Instagram is crucial to us, as we enjoy using the platform to engage with our followers and share meaningful content with them. We kindly ask for your assistance in rectifying this issue. Thank you for your attention to this matter.
Reported by GetHuman8712501 on Friday, January 5, 2024 4:38 PM
Ich habe dem Support geschrieben, aber sie weigern sich mir zu helfen. Mein Konto wurde vor 2 Tagen deaktiviert, weil ich in einem Kommentarstreit involviert war. Ich versuchte respektvoll zu bleiben, doch die Kommentare einer Person haben mich verletzt und dazu gebracht, unangemessen zu reagieren. Ich möchte mich entschuldigen und hoffe auf Verständnis. Es tut mir leid für mein Verhalten und ich bitte mein Konto wieder zu aktivieren, da ich wichtige Kontakte dort habe. Mir tut alles leid und ich verspreche, dass so etwas nicht wieder vorkommt. Bitte überprüfen Sie auch die Kommentare der anderen Person, die mich provoziert hat. Ich habe bisher keine Antwort erhalten. Es geht um mein Konto „silver_amg_“.
Reported by GetHuman-dersimmm on Sunday, January 14, 2024 1:20 PM
I tried to register on Instagram with my email account, but now I can't access my Instagram because it's asking me to send a confirmation email to the specified email address. I have tried sending it multiple times but I haven't received any emails. I contacted abuse.corp.mail.ru, and they said Instagram is not sending the email. Why am I not receiving the confirmation email from Instagram? I receive confirmation emails from other accounts on different emails, but not this one. I can't reach out to you officially via email. I am waiting for your response. Please solve this issue.
Reported by GetHuman8713640 on Tuesday, January 16, 2024 10:49 AM
I signed up for Instagram with my email account. Now I can't access my account because it's asking me to send a confirmation email to the provided email address. I send it but never receive any emails. I contacted abuse.corp.mail.ru, and they said Instagram isn't sending the email. What seems to be the issue? Why am I not receiving the confirmation email from Instagram? I receive confirmation emails from other accounts in different emails, but not from this one. I cannot officially reach out to you via email. I'm waiting for your response. Please help resolve this issue.
Reported by GetHuman8713640 on Tuesday, January 16, 2024 4:17 PM
Hello Instagram team,
My account, @, was unexpectedly deactivated on November 2, at 6:35 pm IST. During this time, I was not active on the account as it was hacked by someone else. I did not receive any password change emails on my registered email ID. I apologize if any content posted violated community guidelines or terms of use, as it was not my intention to do so. I take responsibility for securing my account and ensuring such incidents do not occur in the future. Kindly consider reactivating my account.
Thank you.
[11/01, 10:42 am] Darling: [redacted]
Reported by GetHuman8714620 on Thursday, January 25, 2024 10:04 AM
I need help with my Instagram account that was hacked in April [redacted]. I recently tried to recover it by submitting a video selfie successfully. Although I changed the password and regained control, I'm now being asked for a 6-digit pin that I didn't set up. I need assistance to fully access the account. The account in question is @r_abundantlife_c. Thank you for your help.
Reported by GetHuman8039070 on Friday, February 2, 2024 9:31 PM
In April [redacted], my account was hacked. I have recently changed the password and regained control by verifying myself through a video selfie. However, to fully access the account, I need to provide a 6 digit pin, which I don't have. The account I need help with is r_abundantlife_c. Thank you for your assistance.
Reported by GetHuman8715406 on Monday, February 5, 2024 9:49 PM
Hello, I made some inappropriate comments on a video about police violence and my profile was restricted shortly after. I realize now that my words were thoughtless and against the guidelines. I am sorry for my actions and will refrain from making such comments in the future. I just kindly request to have my profile reinstated. I will be more cautious with my words moving forward. Please consider giving me another chance and restoring my access to the content. Thank you.
Reported by GetHuman-pandurov on Sunday, February 18, 2024 10:58 AM