Instagram Customer Service Issues

Dear Instagram Support, I am reaching out to address a serious concern regarding the deactivation of our Instagram account, @Rotaractuirclub, under the name of Rotaract UIR club. We were taken aback by this sudden action, as we always adhered to the platform's guidelines without any violation. Rotaract UIR is a non-profit organization focused on community service. Utilizing Instagram, we share our initiatives, raise awareness for causes, and collaborate with other groups to benefit society. We kindly seek your help in reinstating our account promptly. Reviewing Instagram policies, we couldn't identify any breaches. Our priority is to clarify any misunderstandings causing the deactivation. Attached is proof of our non-profit status to verify our identity as the Rotaract UIR club. We trust this information will aid in resolving the situation efficiently. Our Instagram presence is integral to our cause, and the absence of our account hinders our outreach and impact on social causes. We assure our cooperation to comply with Instagram's regulations. Anticipating your prompt attention to this matter, we appreciate your support in restoring our account. Thank you for your assistance. Best regards,

My Instagram account, demirsaribeyoglu, was hacked on 05.11.[redacted] by a hacker located in Montreal, Canada. I did not engage in any activities to make it easier for the hacker, such as clicking on a link. Suddenly, I received emails from Instagram support indicating a password change request. Following the password change, my associated email and phone number were also altered, resulting in a complete loss of access to my account. Despite trying to request a login link, it was only feasible to send it to the hacker's email and phone number. Attempting to verify my identity by sending a photo of myself to Instagram was unsuccessful as I did not have any photos on my account. The hacker proceeded to post a photo with bank details requesting money from my followers. Additionally, a new account, demirsaribeyoglu_, has been created to impersonate me. I am seeking termination of both accounts, demirsaribeyoglu and demirsaribeyoglu_, as access is not my concern; I simply want them removed.

My Instagram account, demirsaribeyoglu, was hacked from Montreal, Canada. I did not engage in any activities that would make it easier for the hacker to access my account, such as clicking on any links. Suddenly, I received emails from Instagram support stating that I had forgotten my password. Subsequently, my password, assigned email, and phone number were changed without my permission. I lost complete access to my account. I attempted to receive a login link, but it was only possible to send it to the hacker's email and phone number. When I tried to confirm my identity by sending a photo of my face to Instagram, the method failed because I do not have any photos of myself on my account. The hacker posted a photo with a bank number, asking my followers to send money. Additionally, the hacker created a new account, demirsaribeyoglu_, to impersonate me. I want both of these accounts to be terminated; I do not need access, I just want them removed.

Hello Team, I have reported this issue multiple times to Instagram Help Center, but unfortunately, no action has been taken. I uploaded a carousel post on June 8, [redacted], which is missing from my profile. It did not violate any of Instagram's policies, yet it's not showing on my feed or profile. I am frustrated and would like it to be restored. Thank you for your assistance.

I can no longer access my Instagram account, and my contacts have received a link from my account instructing them to click on it. I have reset my password, but when I try to log in, it asks for a code from an authentication app that I have not installed. The hacker must have set up two-factor authentication to prevent me from accessing my account. However, they also do not have access because they do not know the original password. I would appreciate finding a solution to regain access to my account.

Hello, I am reaching out for assistance with verifying my identity for my "luca_stutz" Instagram account. It appears that the confirmation code is not reaching my secondary email address associated with the account. Despite this, I do remember my password and possess all the necessary account information. I am eager to explore any available options to promptly confirm my identity for access to my account. I have already completed the selfie verification process, which I understand may take a few days. Thank you. Best regards, LS

Hello, I am seeking assistance as the account "henadiivna" has been compromised. The hackers have changed the linked mobile phone number and email address, and the page is now under someone else's control. Fake information has been shared on the account regarding purchasing a car, investing in bitcoins, and promoting bitcoin-related content thanks to a blogger. Though the misinformation has been removed, I am unable to access the account. The original mobile number linked to the account was [redacted]-[redacted]-55-69, and the email address was [redacted] Please help me resolve this issue. Thank you.

I am experiencing an issue on my Instagram where my direct messages are not being shown due to a bug or glitch in the app. This problem is affecting both my main account and my Instagram Lite account. Additionally, there are issues with viewing reels and sometimes the app crashes right after opening. I have also tried accessing Instagram through Chrome, but the direct messages are not showing there either. I have noticed that putting my phone into deep sleep mode and then reopening Instagram seems to temporarily fix the problem. I kindly request assistance in resolving this issue with my account.

I am experiencing an issue with the Instagram app where both accounts are automatically clearing without any action from my end. Direct Messages (DM) are not appearing due to bugs and glitches in the app. The problem is detected when watching reels as they close immediately, and sometimes the app itself closes shortly after opening. This issue persists across both accounts and also in Instagram Lite. Even using Chrome does not display DMs. To ensure the smooth operation of my phone, I have tried putting Instagram into deep sleep mode to see the messages, but the problem seems to be a bug on my account. I kindly request assistance in resolving this matter.

My Instagram account @motopuck got hacked, the password was changed, and a fake two-factor authentication was set up. I've tried the recommended reset methods like the video selfie and friend assist, but I'm still unable to regain access. I can't log in to update the password as someone else has taken over my account. I need to regain control of my account to change the password and set up my own two-factor authentication to prevent future hacking attempts.

Dear Instagram Team, I regret to inform you that I have forgotten the password to my Instagram account, and I no longer have access to the mobile number or email that was linked to the account. The email and mobile number associated with the account are no longer available to me. I kindly request your assistance in recovering my Instagram password. Username: brush_flow_23 Old Email: [redacted] Old Mobile Number: [redacted] New Email for Contact: [redacted] Thank you for your help in advance.

Hello, I am having trouble logging into the Instagram application with my account nataodutton, making it impossible for me to take any action on the Instagram "help" page. This has been going on for a month now, and despite my several attempts to contact you, I have not received a satisfactory response. I have attached screenshots of what the app displays when I try to log in. I have tried everything; closing and reopening the app, uninstalling it, clearing the cache, deleting my data, restarting my phone, trying to log in from a computer or another phone, but nothing works. The only thing that works is logging in with another account (and I do not want to lose my account). I am looking forward to hearing back from you soon. Regards, Natao.

I have sent over a hundred messages on the app, but it seems like they are not very responsive. I am experiencing an issue with my Instagram account: valkyaaa. I am unable to do anything on it. I cannot send messages, view stories, see posts from the accounts I follow, or even look at my own posts. It just shows "unable to refresh feed".

Good morning, I need assistance with recovering my Instagram account. I am reaching out regarding an issue I am facing. I am unable to access my Instagram account. When I attempt to log in, a verification code is sent to my old phone number, which I no longer have access to. I have since updated my phone number to [redacted]. The email address associated with my Instagram account, [redacted], is correct. Despite trying to log in using my email, I continue to receive verification messages on my old number or requests for backup codes that I do not possess. The second recovery option provided is a backup code, but since I created my Instagram account in [redacted] and have changed phones multiple times, I no longer have the backup code. Could you kindly assist me in recovering my account, please. My username on Instagram is: Mouss_limaty. Looking forward to a positive resolution, I extend my warmest regards.

Hello, After uninstalling and reinstalling Instagram due to a photo issue, I've been unable to log in again. Despite trying various solutions like SMS and Facebook, I don't receive notifications or get redirected back to the initial page. I suspect there may be a bug with the app as I've attempted over 50 different solutions in the past few days with no success. My Instagram account is FEIT_INTERIORS. My new email is [redacted], and my phone number is +[redacted]0. Thank you, Alysson Feit

Hello! I need help with Instagram. My account got hacked, and I can't figure out how to regain access. I've had this account since [redacted], and it means a lot to me because it contains all my conversations with friends. Due to my memory issues, it has been invaluable for me to refer back to those conversations. I would really appreciate it if someone could assist me in recovering my account. Thank you.

Hello, my Instagram account @boundless_work was disabled for unknown reasons. This account is crucial for our business and has a large audience of clients interested in our products. I provided the required personal information when prompted, and it mentioned that the verification process might take up to one day. However, one day has passed, and tomorrow will be the second day with no update from Instagram. The longer it remains disabled, the more money we are losing.

Hello, I am Suyyash Raj Arora. My Instagram IDs @suyyash_arora_ and @pvt_suyyash were recently restricted from sending chats for 72 hours due to a picture I mistakenly sent. Proof of this is attached. To verify, you can check that the message was sent to the same ID from both accounts. My birthday is on the 22nd of this month, and I really need to chat with my friends from my hometown on my special day. Can you please lift the restriction? Thank you, Suyyash Raj Arora

Hello, I would like to ask you to remove the last post from my school account. Here is the link to the photos: [redacted]. Please understand my problem, I don't look good in this picture, and if my crush sees it on Instagram, I will be very embarrassed because I look terrible here. I beg you, please delete it!

I have two Instagram accounts. I used to access my first account on my iPhone, but now I use my second account on my Android. I can't remember the email associated with my first account, but I know the username is "mailoving." I changed the password, but when I try to log in, I get a message saying there was an unusual login attempt and I need help logging in to secure my account. Can someone please advise me on what to do next?