A few days ago Instagram informed me that I had logged out of my account. I had not lo...

GetHuman1383515's customer service issue with Instagram from October 2018

2 views
 | 
17607 similar
 | 
0 following
Help with my Instagram issue
First: share to improve GetHuman1383515's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1383515's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1383515 will want to follow the link below to head to their help center. We will check on GetHuman1383515 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1383515 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman1383515's own words
A few days ago Instagram informed me that I had logged out of my account. I had not logged out but when I logged in again my entire profile was gone - pics, followers- everything. I started a new profile but finally discovered all of my pics under the name Grozil Brielle. However there is no profile option and no followers. My son thinks it might be a foreign phishing scam. What should I do and can I recover my pics?
GetHuman1383515 did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman1383515 fixed the problem
We are waiting for GetHuman1383515 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Instagram email you?
This email address isn't valid
Follow this issue
See how GetHuman1383515 fixes it.
This email address isn't valid

Instagram

Customer service issue
Reported by GetHuman1383515
Oct 20th, 2018 - 23d ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 17607 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1383515 started working on this issue
Oct 20th 10:46pm