My instagram account was disabled by instagram and it was a mistake when I logged in a...

GetHuman-mercyada's customer service issue with Instagram from September 2018

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The issue in GetHuman-mercyada's own words
My instagram account was disabled by instagram and it was a mistake when I logged in a message popped up that it has been disabled due to not following the guidelines but it's a mistake made by instagram. I really want my account back since it has many pictures, videos and lots of memories and important messages that has been kept plus all my contacts. How can I get my account back? Please do something. My username is merc*ymy
GetHuman-mercyada did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-mercyada
Sep 26th, 2018 - a yr ago
I have an issue with Instagram too
Fixed
Seen by 66 customers so far
Similar issue to 14983 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-mercyada started working on this issue
Sep 26th, 2018 5:16am
GetHuman-mercyada indicated the issue is not fixed yet.
Sep 26th, 2018 5:28am