Dear Instagram,**Recently, my friends have informed me that the username and profile pi...

GetHuman628472's customer service issue with Instagram from September 2018

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Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman628472 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman628472 can let us know if they help or not.
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman628472's own words
Dear Instagram,**Recently, my friends have informed me that the username and profile picture have been changed on my Instagram account. I have not made these changes myself so I tried to log in, however, I cannot log in and I couldn’t report it as Instagram didn’t recognise my email (I am presuming this means that the email for my account has been changed).**My username has been changed from ‘*lilythomp*’ (which is what I chose as the username) to ‘alsarilliv’. The profile picture has also been changed from my own photo to an image of a cartoon man.**I was very surprised as I do not use this account often and I have never had any issues before.**Please could you shut this account down as I would not like it to remain on Instagram with someone I don’t know running it and I want no association with it. Please confirm by email that this has been done.*Lily Thompson

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Instagram

Customer service issue
Reported by GetHuman628472
Sep 2nd, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 11827 others
0 customers following this

Timeline

GetHuman628472 started working on this issue
Sep 2nd, 2018 7:00pm

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