Dear Instagram,**Recently, my friends have informed me that the username and profile pi...

GetHuman628472's customer service issue with Instagram from September 2018

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Help with my Instagram issue
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The issue in GetHuman628472's own words
Dear Instagram,**Recently, my friends have informed me that the username and profile picture have been changed on my Instagram account. I have not made these changes myself so I tried to log in, however, I cannot log in and I couldn’t report it as Instagram didn’t recognise my email (I am presuming this means that the email for my account has been changed).**My username has been changed from ‘*lilythomp*’ (which is what I chose as the username) to ‘alsarilliv’. The profile picture has also been changed from my own photo to an image of a cartoon man.**I was very surprised as I do not use this account often and I have never had any issues before.**Please could you shut this account down as I would not like it to remain on Instagram with someone I don’t know running it and I want no association with it. Please confirm by email that this has been done.*Lily Thompson

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Customer service issue
Reported by GetHuman628472
Sep 2nd, 2018 - 5 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 11827 others
0 customers following this


GetHuman628472 started working on this issue
Sep 2nd, 2018 7:00pm