i was asked to verify it was me with my old phone number (*** *** ****) which isnt my n...

GetHuman-aswildma's Recover Account issue with Instagram from April 2018

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Help with my Instagram issue
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Before contacting them, items GetHuman-aswildma may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
GetHuman-aswildma's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-aswildma will want to follow the link below to head to their help center. We will check on GetHuman-aswildma later to make sure it's all set or try to help escalate.
The issue in GetHuman-aswildma's own words
log in to my account ... i was asked to verify it was me with my old phone number (*** *** ****) which isnt my number anymore so i cant recieve the code
i have contacted T-mobile and a larger phone number data base service and they have told me that the number is out of service until someone else is randomly assigned to it and there is no way for me to get it back. I have contacted instagram several times over the past * months and have never heard anything back.
any kind of customer service help in getting my account back or verifying my identity in any other way than the old inaccessible phone number. seems so silly i cant just verify it with my email. please please please can someone help me i have been trying to fix this for so long and its been so frustrating
I have an issue with Instagram too
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Recover Account issue
Reported by GetHuman-aswildma
Apr 24th, 2018 - 5 mons ago
I have an issue with Instagram too
Not resolved
Seen by 3 customers so far
Similar issue to 14550 others
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Timeline
GetHuman-aswildma started working on this issue
Apr 24th 9:20pm