i was asked to verify it was me with my old phone number (*** *** ****) which isnt my n...

GetHuman-aswildma's Recover Account issue with Instagram from April 2018

3 views
 | 
76476 similar
 | 
1 following
Help with my Instagram issue
First: share to improve GetHuman-aswildma's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-aswildma's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-aswildma will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-aswildma can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-aswildma may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-aswildma's own words
log in to my account ... i was asked to verify it was me with my old phone number (*** *** ****) which isnt my number anymore so i cant recieve the code
i have contacted T-mobile and a larger phone number data base service and they have told me that the number is out of service until someone else is randomly assigned to it and there is no way for me to get it back. I have contacted instagram several times over the past * months and have never heard anything back.
any kind of customer service help in getting my account back or verifying my identity in any other way than the old inaccessible phone number. seems so silly i cant just verify it with my email. please please please can someone help me i have been trying to fix this for so long and its been so frustrating
I have an issue with Instagram too
How GetHuman-aswildma fixed the problem
We are waiting for GetHuman-aswildma to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-aswildma fixes it.
This email address isn't valid

Instagram

trying to log in!
Recover Account issue
Reported by GetHuman-aswildma
Apr 24th, 2018 - a yr ago
I have an issue with Instagram too
Not resolved
Seen by 3 customers so far
Similar issue to 76476 others
1 customer following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-aswildma started working on this issue
Apr 24th, 2018 9:20pm