i was asked to verify it was me with my old phone number (*** *** ****) which isnt my n...

GetHuman-aswildma's Recover Account issue with Instagram from April 2018

7 views | 37461 similar | 1 following
Help with my Instagram issue
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GetHuman-aswildma's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-aswildma will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-aswildma can let us know if they help or not.
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Before contacting them, items GetHuman-aswildma may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-aswildma's own words
log in to my account ... i was asked to verify it was me with my old phone number (*** *** ****) which isnt my number anymore so i cant recieve the code
i have contacted T-mobile and a larger phone number data base service and they have told me that the number is out of service until someone else is randomly assigned to it and there is no way for me to get it back. I have contacted instagram several times over the past * months and have never heard anything back.
any kind of customer service help in getting my account back or verifying my identity in any other way than the old inaccessible phone number. seems so silly i cant just verify it with my email. please please please can someone help me i have been trying to fix this for so long and its been so frustrating
How GetHuman-aswildma fixed the problem

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Recover Account issue
Reported by GetHuman-aswildma
Apr 24th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 37461 others
1 customer following this

Timeline

GetHuman-aswildma started working on this issue
Apr 24th, 2018 9:20pm

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