i was asked to verify it was me with my old phone number (*** *** ****) which isnt my n...
GetHuman-aswildma's Recover Account issue with Instagram from April 2018
Help with my Instagram issue
First: share to improve GetHuman-aswildma's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-aswildma's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-aswildma will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-aswildma can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Instagram has better answers for you: Instagram Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-aswildma may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-aswildma's own words
log in to my account ... i was asked to verify it was me with my old phone number (*** *** ****) which isnt my number anymore so i cant recieve the code
i have contacted T-mobile and a larger phone number data base service and they have told me that the number is out of service until someone else is randomly assigned to it and there is no way for me to get it back. I have contacted instagram several times over the past * months and have never heard anything back.
any kind of customer service help in getting my account back or verifying my identity in any other way than the old inaccessible phone number. seems so silly i cant just verify it with my email. please please please can someone help me i have been trying to fix this for so long and its been so frustrating
I have an issue with Instagram too
How GetHuman-aswildma fixed the problem
We are waiting for GetHuman-aswildma to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.