The company is refusing to refund a 'no-show' charge that they charged us because their...

GetHuman-jaycue's Refund My Order issue with Groupon from June 2019

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-jaycue's own words
The company is refusing to refund a 'no-show' charge that they charged us because their website automatically chose the wrong date for our trip... we weren't there to do the tour and they charged us $** US and are refusing to refund it. The woman I spoke to suggested I contact Groupon to at least get the cost of the voucher back. Please help! Club Tour Vegas is the Groupon... I know we are beyond the cancellation date but I am hoping we don't have to pay all this money for a voucher we now intend not to use at all because of the difficulties we are having with the company. The woman I spoke with was very kind and pleasant to talk to - however, through no fault of our own, we were charged this fee because we weren't there.
GetHuman-jaycue did not yet indicate what Groupon should do to make this right.
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Groupon

Refund My Order issue
Reported by GetHuman-jaycue
Jun 12th, 2019 - 4 mons ago
I have an issue with Groupon too
Not resolved
Seen by 9 customers so far
Similar issue to 221941 others
0 customers following this
Items needed
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Timeline
GetHuman-jaycue started working on this issue
Jun 12th 11:51pm
GetHuman-jaycue indicated the issue is not fixed yet.
Jun 13th 4:03am
GetHuman-jaycue shared this issue with friends on Facebook
Jun 13th 4:04am
GetHuman-jaycue indicated the issue is not fixed yet.
Jun 14th 4:43am
GetHuman-jaycue indicated the issue is not fixed yet.
Jun 14th 4:43am
GetHuman-jaycue indicated the issue is not fixed yet.
Jun 14th 4:44am
GetHuman-jaycue indicated the issue is not fixed yet.
Jun 14th 4:44am
GetHuman-jaycue indicated the issue is not fixed yet.
Jun 14th 4:44am
GetHuman-jaycue indicated the issue is not fixed yet.
Jun 14th 4:44am
GetHuman-jaycue indicated the issue is not fixed yet.
Jun 14th 4:44am
GetHuman-jaycue indicated the issue is not fixed yet.
Jun 14th 4:44am
GetHuman-jaycue indicated the issue is not fixed yet.
Jun 14th 4:45am
GetHuman-jaycue indicated the issue is not fixed yet.
Jun 14th 4:45am
GetHuman-jaycue indicated the issue is not fixed yet.
Jun 14th 4:46am
GetHuman-jaycue indicated the issue is not fixed yet.
Jun 14th 4:46am
GetHuman-jaycue indicated the issue is not fixed yet.
Jun 14th 4:46am
GetHuman-jaycue indicated the issue is not fixed yet.
Jun 16th 7:22pm
GetHuman-jaycue indicated the issue is not fixed yet.
Jun 16th 7:22pm
GetHuman-jaycue indicated the issue is not fixed yet.
Jun 16th 7:22pm