Order * ***********Purchased item on *******, scheduled to be delivered *******, via Fe...

GetHuman3038838's customer service issue with Groupon from June 2019

Help with my Groupon issue
First: share to improve GetHuman3038838's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3038838 may need:
Name on account, Email on account, and Billing address
The issue in GetHuman3038838's own words
Order * ***********Purchased item on *******, scheduled to be delivered *******, via FedEx. Never received. Checked tracking on ******* tracking *************, says delivered ******* at *:** am. Checked security camera ******* no FedEx seen on camera at *:** am on *******. Called Fedex they told wait ** hours, if I didn't receive item call Groupon tell what happened. Have Groupon start file complaint at FedEx.com. Please resend item or reimburse my account. Have never had any issues with Groupon or FedEx before. Please make it right.
I paid for this item, it was never delivered. Now Groupon won't respond to my issue. Please resolve this issue. Refund my account of deliver item.
I would like the item delivered to my front door, or my account refunded. This issue in my opinion is FedEx fault. I believe Groupon should make it right because they contract with FedEx. Please resolve this matter. I should not have to do all the work. Thank you...
I purchase several items from Groupon on a regular basis, as do several family members.
On ****** FedEx delivered a item to my front door. I made contact with the and asked if she had made a delivery on *******, she didn't remember. I told her FedEx is showing it be delivered at *:** am on *******, well then she remembered because she said she works the early shift. I said well do guys just leave a n item at the gate when it is closed or go up to door. She said their not allowed to go in the yard when gate is closed. I said well you said you remember delivering an item that early on *******, so you must of left it outside of gate. Then she says she slid gate open and left item inside of gate. I told her you just said you can't go in yard when gate is closed, company doesn't allow it that you don't leave item you come back at a later, or another day. I told her I have security camera facing driveway gate which is the gate she said she opened and left item inside of. I told her camera never showed anything, not even a FedEx truck pulling up. She just said well I don't know. So this tells me package was never delivered. Very frustrated.
How GetHuman3038838 fixed the problem

We are waiting for GetHuman3038838 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman3038838
Jun 7th, 2019 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 218840 others
0 customers following this

Timeline

GetHuman3038838 started working on this issue
Jun 7th, 2019 4:31am
GetHuman3038838 indicated the issue is not fixed yet.
Jun 7th, 2019 8:18pm
GetHuman3038838 indicated the issue is not fixed yet.
Jun 7th, 2019 8:27pm
GetHuman3038838 indicated the issue is not fixed yet.
Jun 11th, 2019 9:05am
GetHuman3038838 indicated the issue is not fixed yet.
Jun 11th, 2019 7:43pm
GetHuman3038838 indicated the issue is not fixed yet.
Jul 3rd, 2019 6:04pm

Moving? We Make It Easy.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians