I purchased a Groupon for a Niagara Falls hotel. Before booking I called hotel to make...

GetHuman2878957's Refund My Order issue with Groupon from May 2019

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Help with my Groupon issue
GetHuman2878957's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2878957 will want to follow the link below to head to their help center. We will check on GetHuman2878957 later to make sure it's all set or try to help escalate.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2878957's own words
I purchased a Groupon for a Niagara Falls hotel. Before booking I called hotel to make sure they had wheelchair accessible rooms available. Last night I called hotel prior to my visit on Thursday and Friday nights. I learned that the room I am booked in is not completely wheelchair accessible. I want to cancel the reservation and not be charged. I need this expedited because if this is taken care of I am still hoping to find a hotel for Thursday and Friday nights.
GetHuman2878957 did not yet indicate what Groupon should do to make this right.
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Refund My Order issue
Reported by GetHuman2878957
May 7th, 2019 - a mon ago
I have an issue with Groupon too
Seen by 5 customers so far
Similar issue to 203066 others
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GetHuman2878957 started working on this issue
May 7th 12:43pm
GetHuman2878957 indicated the issue is not fixed yet.
May 7th 5:54pm