I purchased a Groupon refurbished HP Notebook computer and a separate *-year warranty...

GetHuman2322334's customer service issue with Groupon from February 2019

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The issue in GetHuman2322334's own words
I purchased a Groupon refurbished HP Notebook computer and a separate *-year warranty. I received it on December *, ****. I didn't have time to set it up right away and just got around to doing that today. I set it up in a brightly lit room and didn't realize at first that it has no backlit keyboard that it said it had! (A feature that I really wanted!) I double checked the box labeling and it confirmed that it was supposed to have the Backlit Keyboard.*I would like to exchange this laptop with the one that has the backlit keyboard as this one is not as advertised.
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Groupon

Customer service issue
Reported by GetHuman2322334
Feb 28th, 2019 - 3 mons ago
I have an issue with Groupon too
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Seen by 3 customers so far
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Timeline
GetHuman2322334 started working on this issue
Feb 28th 12:21am