Paid for hair removal and was supposed to have a consultation before the groupon was re...
GetHuman-pbjh's customer service issue with Groupon from February 2019
Help with my Groupon issue
First: share to improve GetHuman-pbjh's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-pbjh's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-pbjh will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-pbjh can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-pbjh may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-pbjh's own words
Paid for hair removal and was supposed to have a consultation before the groupon was redeemed. This consultation did not happen, and as a result my girlfriend was not able to have her hair laser removed because she has blinding red hair, which the laser does not cover. I feel I should have my money refunded since the laser hair removal business did not follow protocol as advertised on the groupon website where it said a consultation was required before the procedure was to begin. Had the consultation happened, they would have told us my girlfriend was not a candidate for the laser hair removal and the Groupon would have never been redeemed.
GetHuman-pbjh did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-pbjh fixed the problem
We are waiting for GetHuman-pbjh to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.