I ordered a groupon for a hair styling appointment. I have tried to contact the person...

GetHuman-krisbrig's customer service issue with Groupon from February 2019

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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-krisbrig's own words
I ordered a groupon for a hair styling appointment. I have tried to contact the person Brian Grindstaff multiple times to schedule an appointment. I have left multiple voicemails without a call back from him to schedule the appointment. I am very disappointed because I have been a groupon member for many years and have never had a problem like this before. I am asking for a complete refund of my groupon. Thank you!
GetHuman-krisbrig did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-krisbrig
Feb 7th, 2019 - 4 mons ago
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Timeline
GetHuman-krisbrig started working on this issue
Feb 7th 9:53pm