Hello! I accidentally order too many Escape Room vouchers. I ordered * and I only neede...

GetHuman-nicnole's customer service issue with Groupon from January 2019

2 views
 | 
149604 similar
 | 
0 following
Help with my Groupon issue
First: share to improve GetHuman-nicnole's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-nicnole's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-nicnole will want to follow the link below to head to their help center. We will check on GetHuman-nicnole later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-nicnole may need:
Name on account, Email on account, and Billing address
The issue in GetHuman-nicnole's own words
Hello! I accidentally order too many Escape Room vouchers. I ordered * and I only needed one. I did not realize that I could take * people under * Groupon until I went to use it on ******** (date of expiration). My brother in law got sick (I can provide a doctor's note) and I went to contact Groupon to get an extended date. That is when I realized my error. I emailed Groupon on ******** and never got a response. I've tried numerous times to contact Groupon through my app, but I get a loading sign on my cell phone and it never actually connects me to help. I would still like * Groupon, but would really appreciate * refunds. Please contact me with what I can do. Thank you so much in advance.
GetHuman-nicnole did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-nicnole fixed the problem
We are waiting for GetHuman-nicnole to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-nicnole fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-nicnole
Jan 25th, 2019 - 3 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 149604 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-nicnole started working on this issue
Jan 25th 4:49pm