Order* ****-******-****** for a ** pack replacement toothbrush brush heads for Braun Or...

GetHuman-lhirvine's customer service issue with Groupon from January 2019

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The issue in GetHuman-lhirvine's own words
Return wrong product and get correct product as ordered ... Order* ****-******-****** for a ** pack replacement toothbrush brush heads for Braun Oral-b...*Came from newegg.com w* * lrg. head that don't fit a Braun electric toothbrush. Their CS dept said I had to deal with Groupon as the seller, they are merely the product provider Groupon contracts with.*Shipment* ***********I would like the product I ordered and paid for. New Egg won't accept return of wrong brush heads w*o Groupon's OK.
I want to return this incorrect product and receive the product I ordered.
I've had the Groupon app for years. I've only ordered a few times from Groupon, usually a local restaurant deal with good success. This is the first time I've ordered this kind of product (toothbrush heads). Shipping was very late and wrong product arrived.
I talked to the shipping company * new egg* who can't initiate any action w*o Groupon's approval and instructions.
I have an issue with Groupon too
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Groupon

Product: ** pack replacement toothbrush brush heads for Braun Oral-b
Customer service issue
Reported by GetHuman-lhirvine
Jan 15th, 2019 - 9 mons ago
I have an issue with Groupon too
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Seen by 4 customers so far
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GetHuman-lhirvine started working on this issue
Jan 15th 11:04pm