Before ordering the groupon, I called the place and asked if they used fragrances in an...

GetHuman1972265's customer service issue with Groupon from January 2019

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The issue in GetHuman1972265's own words
Before ordering the groupon, I called the place and asked if they used fragrances in any form, since I am allergic to the chemicals in fragrance. They assured me no. So I purchased a groupon and made an appointment. Before my appointment time, I called to be sure again about fragrance,, offering to bring my own oil. I was assured no fragrance. It turned out that the massage room was full of fragranced diffuser, and the massage oil she used on me had fragrance listed as one of the ingredients -- something she finally acknowledged after reading the label aloud. I had to leave, sickened. I called a week later asking to rebook and possibly use a different room and bring my own oil. I was told someone would call me. No one has. I would like a refund. Thank you. Patricia Falk
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Groupon

Customer service issue
Reported by GetHuman1972265
Jan 15th, 2019 - 9 mons ago
I have an issue with Groupon too
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Seen by 1 customer so far
Similar issue to 144198 others
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Timeline
GetHuman1972265 started working on this issue
Jan 15th 9:57pm