Before ordering the groupon, I called the place and asked if they used fragrances in an...
GetHuman1972265's customer service issue with Groupon from January 2019
Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1972265 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1972265 can let us know if they help or not.
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The issue in GetHuman1972265's own words
Before ordering the groupon, I called the place and asked if they used fragrances in any form, since I am allergic to the chemicals in fragrance. They assured me no. So I purchased a groupon and made an appointment. Before my appointment time, I called to be sure again about fragrance,, offering to bring my own oil. I was assured no fragrance. It turned out that the massage room was full of fragranced diffuser, and the massage oil she used on me had fragrance listed as one of the ingredients -- something she finally acknowledged after reading the label aloud. I had to leave, sickened. I called a week later asking to rebook and possibly use a different room and bring my own oil. I was told someone would call me. No one has. I would like a refund. Thank you. Patricia Falk
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