My order *****-******-****** was sent back for a return. According to instructions I wa...

GetHuman-latrylbo's customer service issue with Groupon from January 2019

3 views
 | 
143933 similar
 | 
0 following
Help with my Groupon issue
First: share to improve GetHuman-latrylbo's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-latrylbo's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-latrylbo will want to follow the link below to head to their help center. We will check on GetHuman-latrylbo later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-latrylbo may need:
Name on account, Email on account, and Billing address
The issue in GetHuman-latrylbo's own words
My order *****-******-****** was sent back for a return. According to instructions I was supposed to have the product back to you by December **, **** *According to the tracking information I have, it was inducted to your Newgistics Facility on December **, ****. I assumed I did what I was supposed to do to get items back on time. But it also says item was return to Center on January *, ****. That is not my fault. And the items are not useable. Craftsmanship is horrible. But what has puzzled me is that no one has contacted me. I cannot* used the item. Either a refund or a credit should be offered. Please contact me as soon as you can. Thank you!
GetHuman-latrylbo did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-latrylbo fixed the problem
We are waiting for GetHuman-latrylbo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman-latrylbo fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-latrylbo
Jan 15th, 2019 - a mon ago
I have an issue with Groupon too
Not resolved
Seen by 3 customers so far
Similar issue to 143933 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-latrylbo started working on this issue
Jan 15th 5:07pm