Hi, i’m an Australian living in Canada and for my birthday my friend (in Australia) bou...

GetHuman1899077's customer service issue with Groupon from January 2019

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1899077's own words
Hi, i’m an Australian living in Canada and for my birthday my friend (in Australia) bought me a massage voucher to use. This was in October. I work a lot but saw that the company are open * days a week so I thought i’d wait until my January holidays to book a time. My voucher expires in Feb. When I went to book the massage, the therapist informed me that she is only open * days a week at very inconvenient times for me. She admitted she has different availability times listed on Google to that on her website and apologised for the error. Now I cannot use the voucher. Is it possible for my friend to obtain a refund considering the circumstances? The voucher number is ********. The purchaser is Kim Philpott.
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Customer service issue
Reported by GetHuman1899077
Jan 4th, 2019 - 4 mons ago
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Seen by 1 customer so far
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GetHuman1899077 started working on this issue
Jan 4th 9:28pm