Hey my name is Assel Assilbekova, yesterday I tried to buy tickets for Christmas event...
GetHuman-aseka's customer service issue with Groupon from January 2019
Help with my Groupon issue
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GetHuman-aseka's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-aseka will want to follow the link below to head to their help center. We will check on GetHuman-aseka later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-aseka may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-aseka's own words
Hey my name is Assel Assilbekova, yesterday I tried to buy tickets for Christmas event Radio city hall. You charged me twice an something went wrong. So I came to city hall already bought tickets physically. I addition I have received an email from Groupon that you couldn’t get tickets and web site says refunded. Could you please check and I will receive on my account money back for two transactions?
GetHuman-aseka did not yet indicate what Groupon should do to make this right.
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