Hello, I ordered (*) of these necklaces and only (*) arrived correctly. I would like to...

GetHuman1704066's customer service issue with Groupon from December 2018

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The issue in GetHuman1704066's own words
Hello, I ordered (*) of these necklaces and only (*) arrived correctly. I would like to exchange the (*) incorrect ones. You guys gave me not only the wrong color of the four incorrect ones but one necklace was the wrong letter. I need some assistance exchanging these items. I started to do the exchange online but it said I owe more money. I should not owe any money. It says free returns. I will not be charged for the current price of them item when I purchased them for a completely different cheaper price. It’s not my fault you guys sent me the wrong items. Please someone assist me with this, I am very disappointed. **Order is *****-******-********Thank you,*Talia Silver
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Groupon

Customer service issue
Reported by GetHuman1704066
Dec 6th, 2018 - 5 mons ago
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Seen by 4 customers so far
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Timeline
GetHuman1704066 started working on this issue
Dec 6th, 2018 6:28pm
GetHuman1704066 shared this issue with others over email
Dec 6th, 2018 6:40pm