I bought a groupon for a couples massage, scheduled it, and then when I got there they...

GetHuman1692471's customer service issue with Groupon from December 2018

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Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1692471's own words
I bought a groupon for a couples massage, scheduled it, and then when I got there they said they could not fulfill the service because they only had one masseuse. They said they would charge me to reschedule if I wanted which I did not since I am leaving town, and when i asked for a refund they said i need to go through groupon. I bought this groupon more than * days ago but was wondering if i can return it anyways because the provider would not fulfill the service that i paid for through groupon. Please help me.
GetHuman1692471 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1692471
Dec 5th, 2018 - a mon ago
I have an issue with Groupon too
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Seen by 5 customers so far
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Timeline
GetHuman1692471 started working on this issue
Dec 5th, 2018 2:12am