I purchased a voucher for canvas size of **x**" and once on the site, I received a mess...

GetHuman-kbrause's customer service issue with Groupon from December 2018

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The issue in GetHuman-kbrause's own words
I purchased a voucher for canvas size of **x**" and once on the site, I received a message stating the photo I need canvassed was not big enough. That is the only photo that I need canvassed. The price I paid was $**. I am requesting a refund. If not possible, I would like an exchange. On the date of purchase, the Groupon price of **x** for one **x**" canvas was $**. I would like to exchange my $** purchase to the $** purchase (x*) at that price, which would mean I would owe an additional $*. Please advise.
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Customer service issue
Reported by GetHuman-kbrause
Dec 3rd, 2018 - 2 mons ago
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GetHuman-kbrause started working on this issue
Dec 3rd, 2018 11:35pm