I received a package with my name and routing number on the outside of the box, but whe...

GetHuman-donrmcfa's customer service issue with Groupon from December 2018

2 views
 | 
101374 similar
 | 
0 following
Help with my Groupon issue
First: share to improve GetHuman-donrmcfa's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-donrmcfa's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-donrmcfa will want to follow the link below to head to their help center. We will check on GetHuman-donrmcfa later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-donrmcfa may need:
Name on account, Email on account, and Billing address
The issue in GetHuman-donrmcfa's own words
I received a package with my name and routing number on the outside of the box, but when I opened the box it contains someone else’s packing slip and order. **My shipment tracking number is ********************** under the name Don McFall. Inside the box is customer order number ********* for Nakwan Brathwaite**What do I do with this incorrect order so that we each receive the correct items purchased?
GetHuman-donrmcfa did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-donrmcfa fixed the problem
We are waiting for GetHuman-donrmcfa to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-donrmcfa fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-donrmcfa
Dec 1st, 2018 - 6 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 101374 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-donrmcfa started working on this issue
Dec 1st, 2018 3:16am