GetHuman1656651's customer service issue with Groupon from November 2018
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The issue in GetHuman1656651's own words
Re: *Forza Customs******* Torrence Ave. * Lansing, IL ****** (***) ***-******* **********, I purchased * Groupon coupons online. Cost: $***.** ($*** each)* * I brought our Rav* in for remote starter installation, Tuesday, **********. I arrived shortly after *:** P.M. and installation was completed in just over an hour. Paid $***.** without keyless option. Everything seemed to be operating properly. That evening I went online and posted a *-Star rating for product and service.* * I brought the Lexus to Forza for a remote starter installation, Wednesday, **********. I arrived about *:** P.M. and waited * hours for installation. I asked several times, “what’s going on with my car?” I kept getting vague and evasive answers. Obviously, there was a problem with the installation, but the specific nature of the problem was never discussed with me. Paid $***.**, including the “Keyless” option. When the car was brought around to the front entrance, Tim and I went outside. I got in the car, leaving the door open, and Tim stood at the front of the car giving, me some brief instructions on how to operate the remote starter. (I would have noticed the “Battery” light when I first got in the car, but the “Seatbelt” light, the “Door ajar” light, and the “Parking Brake” light were also on, which distracted me from isolating any one, individual light). I drove * blocks and, as I turned onto I***I**, I noticed the Battery light on the dashboard gauge. I called Forza from the hands-free cell phone, but there was no answer. After several rings, I hung up and called again. After probably *-* rings, the call went to voice mail. The message on voice mail stated that the mailbox for ***-***-**** was full and the call was disconnected. I tried the call a few more times, as I drove home with the Battery light on. * * Thanksgiving Day, at about *:** P.M., I tried the remote starter from inside the house. The car alarm activated, so I went downstairs and pushed several buttons on the starter fob and the key fob, until the alarm stopped. A few minutes later, my wife and I got in the car and noticed that the Battery light was still on. We continued for about one block, and lights started flashing and blinking on all the gauges. I drove the car back home and parked it.* * Friday morning, I successfully started the car with the remote. We got in the car and drove about one block before the dash lights started blinking and flashing again. Went one more block and the engine began cutting out, and the transmission would not shift out of first gear. Nursed the car back, until the engine killed, then coasted to the curb by the garage. Waited until ** A.M. before trying to call Forza. Continued trying to call at least *-* times throughout the day, and there was no answer or the call went to voicemail and the “mailbox full” message. The reason we continued to call was because online information did not indicate that Forza was closed Friday.* * I called Forza Saturday, just after ** A.M. After a few “no answers” and “mailbox full” messages, I was able to contact Samantha. She was very pleasant, but not able to offer any resolution. She said she would contact Rick, who was out of town, and have him call me. He did not call. After many frustrating attempts to get help, I removed the battery from the car and took it to Advance Auto Parts in Orland Park. The attendant charged the battery for an hour, then tested it. The battery was in good condition but had lost its charge. This is usually an indication that there is a problem with the alternator. I put the battery back in the car and was able to start it and move it to the driveway. Forza sent a tow truck to pick up the car and take it to their shop. This was about * P.M. In my final conversation with Rick on Saturday, he said that he would be in the shop at ** A.M. Monday and promised to call me by noon. Shortly after ** noon, I called the shop and spoke with Al. He said Rick was not in, but he would contact Rick and have him call me. After waiting about ** minutes, I called Rick (I had his number on my Caller ID from Saturday). Rick claimed that the Battery indicator was on when I brought the car to Forza for installation Wednesday, and that Forza would do nothing more about the problem. He also said that the Tech had informed Tim about the Battery light and Tim put it in his notes. At no time did anyone inform me that the Battery indicator light was on. My friend later drove me to Forza. I picked up the car (Battery light still on). I drove the car to Pep Boys and had a new Alternator installed at a cost of $***.**. * * My understanding is that normal procedure is for an issue like this would be for the Tech to inform the attendant, who would then inform the car-owner and require the car-owner to sign a waiver before proceeding with installation. I have been driving a car for ** years and I know when an indicator light comes on! My Battery light was not on when I brought the car to Forza. I purchased this car on October **, ****, from CarMax in Naperville. The vehicle was thoroughly inspected at that time, with no electrical or alternator malfunctions noted.
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